In that case, the application will connect you directly with the website of our bank and your details will always be transferred through encrypted and secured pages (https://www) and the transaction is directly with the bank.
We accept most credit cards. You only have to enter your credit card details during the checkout process. You will pay through a secure connection and encryption (SSL) according to secure standard ecommerce.
Anyway, if your order or your payment is halted for any reason, please check if your order is properly registered in "History and details of your orders" -within "My account"- . Otherwise, contact us in short by e-mail - email@example.com-, so we can correct any failure.
During the process of purchase when you indicate payment as "bank wire", the system will inform you by e-mail about the owner of our accounts and numbers of the various entities we work with, among these you can choose to make the transfer or deposit. To confirm or terminate the system will give you a number for your order. When you make the transfer or deposit into our account, be sure you indicate in the "concept", the number of the order that we provide at the end of the process and your name, that will speed up the process of shipping goods.
We will ship your order faster if you send us proof of payment to our e-mail : firstname.lastname@example.org or to our fax no. +34956955029.
The transfer must be effected within a maximum of 10 calendar days from the date of purchase. If for some reason, this is not done after 10 days, we cannot guarantee availability of products.
PayPal is one of the largest payment processors on the internet, used by over 150 million users and businesses.
If you already have a PayPal account, just enter your email address and your PayPal password and follow the instructions.
If you do not have a PayPal account yet, follow the payment instructions. If you wish, you can create a PayPal account during the checkout process for your convenience for future PayPal payments.
If you wish you can also pay by a credit card through paypal website, being not necessary to have a paypal account, just with your ordinary credit card. You only have to follow the directions of the payment screen.
Once the transaction is finished, you will return to our website, and will be informed about the final result.
In all these procedures, Bionaturalsur will only receive the bank confirmation of properly payment. Not knowing or storing any details concerning your credit card or any other bank details.
We currently offer this payment method only in Spain, Portugal and Andorra through the national postal service and Courier.
If you select this payment method, the postman collects the billing amount at the time of delivery. Goods will be shipped within 24/48 hours from receiving the order. You will have to pay the Cash on delivery rate, which currently is 3% of the invoice value with a minimum of 4€. For example, an order of 180.00€ is increased by 5.40 € and you would have to pay a total of 185.40 € to the postman at the time of delivery.
We will not ever send any order to a customer who refuses a cash on delivery order, unless we receive an admissible explanation, and he/she deals with the expenses originated by the refused shipping.
*Available only on registered shipments and orders by courier.