Delivery

Packaging and shipping expenses

Bionaturalsur assumes part of the cost of packaging and shipping costs, so that you participate in these expenses in an amount less than its actual cost.

Free Shipping:

We consider free of packaging and shipping costs the orders (before taxes) with the minimum amount indicated below:

For SPAIN (Mainland and Canary islands), PORTUGAL (Mainland) and Andorra : Orders of 49 € and over.

For Balearic islands: Orders of 100€ and over.

IMPORTANT: IN ORDERS WITH FREE SHIPPING CHARGES we will choose the most considered mean of transport in each case.

For shipments to SPAIN (Mainland and Balearic Islands) -packages beyond 500 g by post office only to Islands-, FRANCE, ITALY, GERMANY, ANDORRA, UNITED KINGDOM, NETHERLANDS, BELGIUM, LUXEMBOURG, MONACO, IRELAND, AUSTRIA, DENMARK, SWEDEN, FINLAND, BULGARIA, CZECH REPUBLIC, SLOVAK REPUBLIC, SLOVENIA, ESTONIA, LATVIA, LITHUANIA, GREECE, HUNGARY, POLAND and ROMANIA, customers can choose to send by courier or post office, with the shown costs in each case.

Due to customs issues, we will NOT ship orders to the following countries:

Saudi Arabia, Bahrain, Brunei, Djibouti, Egypt, United Arab Emirates, Ethiopia, Iran, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar, Somalia, Syria, Turkey and Yemen.

For all other destinations we will ship only by postal service due to the large cost difference with couriers. We offer three forms of mail: ordinary letters (uninsured goods), registered letters, and priority international parcels (Paquete Azul to Islands of Spain, Ceuta and Melilla). These last two ones will be delivered to the recipient upon signature.

For orders below the minimum amount indicated in each destination, the applicable rates are:

Shippings by COURIER:

          Destination

Package weight   

Cost (€)

Spain (Mainland) & Portugal (Mainland)

 (24/48 hours)

Up to 1 kg.

5,60

Up to 2 kg.

6,10

Up to 5 Kg.

8,00

Up to 10 Kg.

10,10

Up to 15 kg.

11,60

Up to 20 Kg.

15,30

Spain - Balearic Islands (24/48 hours)

Up to 1 Kg.

12,90

Up to 2 Kg.

13,60

Up to 4 Kg.

13,90

Up to 5 Kg

14,30

Up to 10 Kg

18,50

EUROPE   ---GROUP 1

France and Italy

Up to 1 kg.

14,50

Up to 2 kg.

17,90

Up to 3 kg.

26,70

Up to 4 kg.

29,80

Up to 5 Kg.

33,50

Up to 7 Kg.

44,20

Up to 10 Kg.

51,00

EUROPE   ---GROUP 2

Germany, United Kingdom, Netherlands, Belgium, Luxembourg and Monaco

Up to 1 kg.

17,00

Up to 2 kg.

22,00

Up to 3 kg.

31,80

Up to 4 kg.

37,60

Up to 5 Kg.

41,31

Up to 7 Kg.

47,00

Up to 10 Kg.

53,00

EUROPE   ---GROUP 3

Ireland, Austria, Denmark, Sweden and Finland

Up to 1 kg.

17,70

Up to 2 kg.

23,28

Up to 3 kg.

36,20

Up to 4 kg.

42,50

Up to 5 Kg.

48,01

Up to 7 Kg.

56,50

Up to 10 Kg.

66,00

EUROPE   ---GROUP 4

Bulgaria, Czech Republic, Slovak Republic, Slovenia, Estonia, Latvia, Lithuania, Greece, Hungary, Poland and Romania

Up to 1 kg.

22,74

Up to 2 kg.

30,17

Up to 3 kg.

40,70

Up to 4 kg.

47,10

Up to 5 Kg.

52,45

Up to 7 Kg.

56,50

Up to 10 Kg.

66,00

In the goods sent by courier, orders are insured against breakage or loss. On cash on delivery shipments, the cost will be increased by 3% of the order with a minimum of 4€ per shipment.

Shippings by CORREOS:

Spain:

Destination     

Package Weight

Ordinary Letter

Registered Letter

Paquete Azul 48/72

SPAIN ( Mainland ) and Andorra

Up to 500 gr

2,50 €

5,20 €

---

Up to 1 kg.

5,00 €

7,00 €

---

SPAIN (Islands, Ceuta & Melilla)

Up to 500 gr.

2,50 €

5,20 €

---

Up to 1 kg.

5,00 €

7,00 €

7,80 €

Up to 2 kg.

5,50 €

8,00 €

8,70 €

Up to 5 Kg.

---

---

11,70 €

Up to 10 Kg.

---

---

13,90 €

Rest of the countries:

 

Destination

 

 Package Weight

Ordinary Letter

Registered Letter

Urgent registered letter

Priority international parcel

EUROPE

(Greenland included)

(except Spain & Mainland Portugal)

Up to 500 gr.

6,50 €

9,20 €

13,90 €

---

Up to 1 kg

12,50 €

15,40 €

21,50 €

---

Up to 2 kg.

21 €

23,20 €

30,90 €

---

Up to 3 kg.

---

---

---

42 €

Up to 4 Kg.

---

---

---

46,50 €

Up to 5 Kg.

---

---

---

50,50 €

Up to 7 Kg.

---

---

---

59,50 €

Up to 10 Kg

---

---

---

72,50 €

Countries outside

of Europe

Up to 500 gr.

---

12,80 €

15,10 €

---

Up to 1 kg

---

24,00 €

27,10 €

---

Up to 2 kg.

---

40,20 €

43 €

---

Up to 3 Kg.

---

---

---

48,00 €

Up to 4 Kg.

---

---

---

58,00 €

Up to 5 Kg.

---

---

---

67,00 €

Up to 7 Kg.

---

---

---

86,00 €

Up to 10 Kg

---

---

---

113,00 €

                                                                           


“Ordinary letters" shipping methods are not insured against breakage or loss of merchandise, being the purchaser who assumes the risk of these potential incidents. In order to receive the goods insured, select the appropriated insured shipping method -Courier-.

Certified deliveries Couriers ensure the receipt by the recipient's signature or an authorized person’s signature. If your client could not be delivered, the recipient will be advised by notice that you have 15 days to collect the shipment at a post office.

For Paquete Azul & Registered letter shipping methods, Cash On Delivery shipments are allowed. These "COD" shipments will increase the cost by 3% of the order with a minimum of 4 € per shipment. At the rate "Registered letter", you can track the shipment through the postal website.

Orders sent to Canary Islands, Ceuta & Melilla are written off VAT, but they are subject to their respective taxes. Any derived custom taxes must be paid by the buyer. Buyers from these destinations must provide a corresponding Tax ID number, Nif or CIF.

These prices are intended to items which weight is less than stated. Bellezamayor reserves the right to refuse orders weighing more than the indicated, or propose the customer to split the order into two separate expeditions (with their corresponding shipping costs) within the weight limit tolerated by mailers for these prices. If the client does not accept this solution, we will cancel the order and the only obligation of Bellezamayor will be the refunding to the distributor the full amount collected, what will be done by the same means used to pay.

 

Forms, and shipping deadlines.

Once we have confirmed the reception of the order’s payment by the way the customer chose, we will send the order as soon as possible, within 24 hours, except for holidays or punctual lack of stock.
All shipments will be sent via postal service or renowned parcel company, selected by Bionaturalsur.
Orders will be delivered ​​in the address indicated by the user when ordered. Delivery times vary according to the formula of payment and means of transport used. As a guideline for domestic, 2/ 3 working days after receiving payment. For cash on delivery 2 / 5 days of receiving your order. International shipping can rise to within 4/10 days, depending on the logistics service in the destination country.

If any of the products ordered were not in stock, the Seller will notify the Buyer the option of waiting for getting the whole order as well as the option of partial sent. In this case we would proceed, if applicable, to pay to the Purchaser the amount related to the undelivered items.

Shipping costs are always paid by the Buyer –with the exception of orders with free shipping according our occasionally offers-. This amount is reflected in the order form.

Only shipments to Spain, Portugal and Andorra can be made by Cash on delivery. COD Shipments will suffer a 3% increase, with a minimum of 4.00 € in concept of administrative expenses charged by transport companies.
The Seller may set a minimum order amount, considering all orders less than this amount as invalid order.

It is very important that you provide us your postal code and the most accurate delivery address  -detailed as possible- to avoid re-issuance costs which would be borne by the buyer.

It is also important that you provide the receiver’s phone number to facilitate the delivery of the goods.

In the box marked "Comments" at the end of the order form, you can extend your details or information to facilitate the location of the delivery address.